These Booking Terms (“Terms”) apply to all accommodation and restaurant reservations (“Reservations”) made through our website (https://www.houseofcaradog.com/). Please take a moment to read them carefully before completing a Reservation, as you will be required to agree to them during the booking process. If you do not accept these Terms, you will be unable to proceed with a Reservation.

1. Contracting with Us
This website (the Website) is the website of Caradog Hotels Limited of 15 Cross Street, Abergavenny, Monmouthshire NP7 5EN (company number 04397063). Your use of the Website is governed by the Terms of Website Use and Privacy Policy.
These Terms form a legal agreement between you and the specific business entity you choose to book with. References to “the Hotel,” “we,” or “us” relate to the individual hotel where you make your stay. A full list of our business entities is provided below. If you need to contact us regarding your stay, please reach out directly to the relevant business using the contact details listed. If we need to contact you, we will use the email address you supplied when making your Reservation.
If you make a purchase from the Online Shop (https://www.houseofcaradog.com/online-shop), then the Gifts and Experiences Terms apply, not these Terms.
Our Website will guide you through the steps required to make a Reservation. Please review your details carefully on each page of the booking process and make any necessary corrections.
You will select the accommodation you wish to reserve and provide authorisation for us to collect any payments due via your credit or debit card.
Your submission of an order constitutes an offer to reserve the accommodation detailed in your Reservation. We may accept or decline this offer. Our acceptance process is explained in clause 7.
If we accept your Reservation, we will send you an email acknowledging your order and confirming the price. This email will also include your online booking reference, which you should use in any future correspondence. A contract for the accommodation is formed only once this confirmation has been issued.
The Hotel reserves the right, at its discretion, to decline any Reservation. If we decline or cancel a Reservation for which payment has already been received, we will issue a refund, but no further liability will arise.
Please print or save a copy of these Terms for your records. We may update the Terms from time to time (with or without notice), so we encourage you to review this page regularly. The date of the most recent update is shown above. By continuing to make a Reservation after any changes have been made, you are deemed to accept the updated Terms.
Please note the businesses legal trading names below:
Legal Name | Doing business as
Caradog Hotels Limited | The Angel Hotel
Caradog Hotels Limited | The Abergavenny Hotel
Caradog Hotels Limited | Caradog Cottages
Monmouthshire Bakery Limited | The Angel Bakery
Monmouthshire Restaurants Limited | The Walnut Tree
The Art Shop Abergavenny Limited | The Art Shop & Chapel
The Art Shop Abergavenny Limited | The Farmers Arms

2. Definitions
The following defined terms apply to these Terms:
Duty Manager: the duty manager of the Hotel at any given time.
Guest: an individual who is not staying overnight at the Hotel but is attending to use the Hotel’s facilities.
Hotel’s Fire Policy: the fire safety policy adopted by the Hotel, displayed in Resident rooms and at the Hotel’s reception areas.
Hotel’s Facilities: the Hotel’s restaurants, bar, function rooms, and other amenities.
Identity Documents: one of the following valid forms of identification: passport, driving licence, or identity card.
Paying Person: the individual, company, or association responsible for payment of a Resident’s or Guest’s bill for the Hotel or its facilities. The Paying Person may also be the Resident or Guest.
Registration Form: the Hotel’s Registration Form.
Resident: an individual who is staying overnight at the Hotel.
Services: any services provided by the Hotel from time to time.
Visitor: an individual invited, either explicitly or implicitly, by a Resident or Guest to the Hotel.
You: refers to a Guest, Resident, or Visitor.

3. Check-in and check-out time
Check-in is available from 3pm and check-out by 12 noon with the exception of The Abergavenny Hotel where check out is 11am. Caradog Cottages check-in is available from 4pm and check-out by 12 noon.
If you plan to arrive early, we are happy to offer an early check-in for an additional charge, subject to availability. To guarantee a room before 3 pm, we recommend booking the night prior.
Please inform us if you will be arriving late. We require all guests to provide debit or credit card details at the time of booking. Cards will be charged by 3 pm, 24 hours before arrival unless an alternative payment method has been arranged. The Hotel is secured at night, but a night porter is on duty throughout.
For those wishing to extend their stay, late check-out is available for an additional fee, subject to availability. Please contact the Hotel reception for details.

4. Reservations
We understand that plans can change. To avoid charges, please ensure any cancellations are made at least one day before arrival (by 3 pm GMT). Reservations can be cancelled by contacting the Hotel directly or through our Website. You will need your online booking reference, which was emailed at the time of booking.
If you booked through a third-party booking platform, cancellations are generally non-refundable from the time of booking. Cancellations made with less notice than required will incur a charge equal to one night’s room rate. For group bookings, we require at least two weeks’ notice in order to avoid incurring charges.
Unless previously agreed, room numbers cannot be guaranteed before arrival. Where a specific room number has been assigned, we reserve the right to make changes if necessary.
All descriptions, illustrations, and price indications provided on the Website or otherwise are for guidance only and are intended to give a general idea of the accommodation. Subject to this clause, your allocated room or cottage and the price payable will be confirmed in your booking summary.
Images of the Hotel and its accommodation on the Website are for illustrative purposes only. While every effort has been made to represent the rooms and cottages accurately, the actual accommodation may differ slightly.
All stated prices include applicable sales taxes, which are itemised separately on your bill.
Additional charges: A discretionary service charge of 5% will be added to your room bill upon departure.

5. Registration Requirements
Upon arrival, all Residents in your group aged 16 or over are required to complete a Registration Form, providing full name(s), home address(es), nationality, and, if known, complete addresses. This is a legal requirement. You will also need to provide your online booking reference and Identity Document(s).
These records will be retained for at least 12 months and may be disclosed or made available for inspection by any police officer. We reserve the right to refuse entry to anyone unable to provide the information requested above.
Residents and Guests making same-day bookings may also be asked to verify their identity with Identity Document(s).
Visitors are not permitted in the Hotel after 10 pm.
Guests under age 18 can only be registered and checked in when accompanied by an adult.

6. Room moves
On rare occasions, it may be necessary to move you from one room to another. If this cannot be done while you are present, we are authorised to transfer your belongings from your current room to the new room. You are responsible for removing any valuables from your room, and we recommend using the secure deposit facilities available at the Hotel reception.

7. Admission to the hotel
We reserve the right to refuse entry to the Hotel’s rooms or access to other areas of the Hotel at any time. The safety and protection of you, your property, the Hotel, its property, and its reputation are our top priorities. If, in our reasonable opinion, there is any concern regarding a prospective Resident, Guest, or Visitor, we may decline access.
We do not tolerate discrimination of any kind, including on the basis of sex, age, gender identity, colour, race, nationality, disability, marital status, maternity or pregnancy, religion or belief, sexual orientation, ethnic or national origin. These factors are never considered when declining admission or for any other reason.
A complaints procedure is in place, and any Resident, Guest, or Visitor who is refused entry may submit a complaint in accordance with clause 15.
We are required to comply with licensing and statutory regulations and reserve the right to restrict access to the Hotel’s facilities in line with the Hotel’s alcohol licence.

8. Guests and Visitors
Visitors may only stay overnight in a Resident’s room or cottage if the total number of occupants does not exceed the number of beds, in accordance with the maximum occupancy specified in the Hotel’s Fire Policy. If you would like a Z-bed (suitable for children aged 12 and under) in your room or cottage, we can arrange this for an additional charge. Please contact the Hotel reception or call us when making your online booking. Additional cots are provided free of charge.
You are responsible for the behaviour of your Guests and Visitors while at the Hotels. Please be considerate of other guests, avoid noise or disturbances, and comply with any reasonable requests, rules, or policies of the Hotel and its facilities.
Individuals suspected of soliciting or importuning, whether a Guest, Resident, or Visitor, will be denied access to the Hotel.

9. Resident/Guest/Visitor Obligations
Your behaviour, appearance, and sobriety must be in accordance with the hotel standards. You agree, on behalf of yourself and your Guests or Visitors, not to use the Hotel or its services for any unlawful purpose or in violation of applicable law. Examples of prohibited conduct include, but are not limited to:
Committing any criminal offence, including possession or use of controlled substances, or possession and storage of firearms or shotguns.
Using the Hotel’s services in a way that infringes the rights of any individual, organisation, or company under applicable law.
Discriminatory behaviour or any conduct affecting the dignity of others, whether verbal or otherwise, including actions based on sexual or racial grounds, disability, age, sexual orientation, gender identity, nationality, marital status, maternity or pregnancy, religion, or belief, directed towards other Residents, Guests, Visitors, or Hotel staff.
Verbal or non-verbal conduct that could be considered violent, bullying, or intimidating, including unsolicited touching of others.
Invading the privacy of other individuals, including Residents, Guests, Visitors, or Hotel staff.
Entertaining courtesans or individuals employed for sexual gratification on the premises.
Misrepresenting yourself as an employee, agent, or representative of the Hotel.
Engaging in any action that could damage the Hotel’s reputation or bring its name into disrepute.
Operating a business from the Hotel premises without prior written authorisation.
Soliciting goods or services from Residents, Guests, Visitors, or staff without their express consent.
Installing recording or surveillance equipment anywhere on Hotel premises.
Filming or photographing any area of the Hotel for public use without prior written approval.
Conducting commercial photography or filming without prior written consent.
Using the Hotel’s intellectual property, including trademarks or trade names, without prior written approval.
Parking is limited, and while some complimentary spaces may be available, the Hotel is under no obligation to provide parking. Reserved parking will be a designated parking space with your name on a small A-board which identifies your space. The Hotel is not responsible for loss or damage to vehicles, deliveries, or supplies unless caused by our proven negligence.
Dogs are welcome for overnight stays in Caradog Cottages and are permitted in the bar and courtyard areas of The Angel Hotel and The Abergavenny Hotel. Please check with the Hotels or cottages before booking.
No outside alcohol or food may be brought into the Hotel for consumption on the premises except where agreed in advance, which may include applicable corkage or cover charges.
Firearms, shotguns, or any other weapons are strictly prohibited on Hotel premises.

10. Dealing with complaints regarding Resident/Guest/Visitor conduct
Any complaints regarding invasive, violent, bullying, intimidating, or discriminatory behaviour will be handled as discreetly and confidentially as possible, in line with the Hotel’s legal obligations.
You will be informed of the details of any formal complaint made against you and given the opportunity to respond.
Due to the sensitive nature of such complaints, both you and the Hotel agree to take reasonable steps to maintain confidentiality.

11. Sanctions Caution
If the Hotel’s management considers your conduct unacceptable, they may, at their discretion, issue a verbal warning asking you to stop and provide assurances that such behaviour will not continue on Hotel premises. Failure to comply may result in being asked to leave. The Hotel also reserves the right to involve the police if your conduct warrants it.
For conduct considered sufficiently serious, or if we reasonably believe you are unable or unwilling to pay for the Hotel’s services, you may be asked to leave immediately. In such cases, you remain responsible for all charges incurred up to the time of departure.
You agree, on behalf of yourself, your Guests, and your Visitors, to reimburse the Hotel for any damages, losses, liabilities, fines, or costs incurred as a result of any breach of these Terms. This includes any amounts awarded against the Hotel by a court or agreed in settlement.
The Hotel also reserves the right to seek compensation for any damage caused to its reputation resulting from a breach of these Terms.

12. Accounts Authority
You confirm that you are over 18 years of age and are authorised by, or on behalf of, the Paying Person to agree to these Terms and to incur charges for the Hotel’s services.
If you are making a reservation on behalf of a business, you confirm that you have authority to bind that business.
During the online booking process, guests must provide a valid payment method. By doing so, you authorise the Hotel to charge all outstanding amounts using this method or any credit/debit card details held on file. The Hotels accept cash in local currency, American Express, MasterCard, and VISA. Diners Club is not accepted. Gift vouchers cannot be used to book online but may be used to settle charges at check-out. Cheques are not accepted. All charges for Hotel services will be added to your room account and are payable according to the payment terms agreed with the Paying Person.
For long stays of seven nights or more, payment must be made weekly at the Hotel reception within 24 hours of the date of the Hotel’s invoice.
Charges for Hotel services must be settled before departure or in accordance with any written payment agreement. You authorise the Hotel to process all outstanding charges using any credit or debit card details held on file.
Payments may, at our discretion, be made by a third party, such as a company, association, or individual. The Hotel may decline third-party payments. You remain personally responsible for all charges until cleared funds are received.
The Hotel reserves the right to charge interest on late payments. In the UK, this is 4% above the Royal Bank of Scotland’s base rate on overdue balances. We may secure and retain your property until all outstanding amounts are paid. If payment is not received within three months of the invoice, we may sell or otherwise dispose of your property, with net proceeds applied to your outstanding balance.

13. Third-party services
When we arrange services for you through a third party (for example, restaurant bookings), the contract for those services is directly between you and the third party.
We do not provide any warranty, guarantee, or assurance regarding the quality, suitability, or performance of services supplied by third parties.

14. How We Use Your Personal Information
We are committed to safeguarding your privacy. Our Privacy Policy explains how we collect and use your personal data, your rights, and the legal protections in place.
If you have any questions about our Privacy Policy or wish to exercise your rights, please email us at info@angelabergavenny.com or send a letter addressed to: General Manager, The Angel Hotel, 15 Cross Street, Abergavenny, Monmouthshire, Wales NP7 8NN

15. Complaints and claims
We take all complaints and claims very seriously. Please report any loss, damage to property, or personal injury as soon as reasonably possible. If this occurs after you have left the Hotel, claims should be reported within three working days of departure.
For complaints regarding service or the conduct of staff, other Residents, Guests, or Visitors, please speak to the Duty Manager before leaving the Hotel. A senior manager will aim to respond within 48 hours.
If your claim involves theft, misappropriation of property, or violent or intimidating behaviour towards any Resident, Guest, Visitor, or individual at the Hotel, please notify the Duty Manager immediately. The Hotel will investigate and may involve the police either at the request of the affected individual or where there is reasonable suspicion that a criminal offence has occurred.

16. Limits on the Hotel’s liability
Nothing in these Terms excludes liability for personal injury or death caused by the Hotel’s negligence.
The Hotel’s liability is otherwise limited as follows:
We are not responsible for loss or damage to property left at the Hotel, except where caused by the Hotel’s default, negligence, or wilful act, or as required by law.
We do not accept liability for claims if you fail to: (a) report incidents within the timeframes set out in clause 15, or (b) cooperate with the police when involved.
Except in cases of death or personal injury caused by our negligence, or as expressly stated in these Terms, the Hotel will not be liable to you for:
Any statements or representations (unless fraudulent);
Any implied warranties, conditions, or duties at common law;
Any financial loss or liability to a third party;
Loss of profit, business, contracts, revenue, anticipated savings, reputation, goodwill, or opportunity;
Any indirect, special, consequential, or pure economic loss, costs, or expenses arising in connection with the Services, including delays or failure to provide them.
The Hotel’s total liability under or in connection with your Reservation will not exceed the amount charged for the Services, except as expressly provided in these Terms.
We will not be liable for any loss or damage resulting from incomplete, inaccurate, illegible, out-of-sequence, or late instructions provided by you, or from your late arrival, non-arrival, or any other fault of yours.
By making a Reservation, you acknowledge that you do not rely on any statements, representations, assurances, or warranties not expressly included in these Terms or referenced documents. Neither you nor the Hotel will have any claim for innocent or negligent misrepresentation or negligent misstatement based on statements in these Terms or on the Website.

17. Force Majeure
If the Hotel is unable to fulfil its obligations due to force majeure or any circumstances beyond its reasonable control, such as floods, earthquakes, extreme weather, natural disasters, acts of God, terrorism, fire, utility failures, equipment or machinery breakdowns, structural collapse, government or public authority actions, pandemics, strikes, labour disputes, accidents, or emergency repairs, our liability to you will be limited to refunding any amounts you have already paid for the services we are unable to provide.

18. Non-transferable rights
Unless we agree otherwise, your rights to access and use the Hotel’s services, as well as any other rights under these Terms, are personal to you and cannot be transferred to anyone else.

19. Third party rights
Nothing in these Terms or this Contract is intended to, or will, create any rights or benefits for anyone other than you, the Hotel, and the Website operator, House of Caradog.

20. Validity of clauses
If any clause in these Terms is found to be invalid or unenforceable by a court, the remaining clauses will continue to apply in full force and effect.

21. Non-waiver
A delay or failure to exercise any right under these Terms does not prevent us from exercising that right at a later time.

22. Disputes
The parties agree to make reasonable efforts to resolve the dispute through mediation, in accordance with the model mediation procedure of the (Dispute Resolution Centre Wales - DRC).

23. Jurisdiction
Any disputes, transactions, and the interpretation of these Terms shall be governed by the law of the country or state in which the Hotel’s owner is located.

24. Resident Responsibility for the Conduct of Guests and Visitors
You are responsible for the behaviour of your Guests and Visitors while at the Hotel and agree to indemnify the Hotel for any breaches of these Terms committed by yourself, your Guests, or your Visitors.

25. General Information
These Terms, together with our Privacy Policy, form the entire agreement between you and the Hotel, replacing any prior agreements or understandings. They can only be amended in writing signed by both parties. All other terms, whether express or implied by law or otherwise, are excluded to the fullest extent permitted by law.