This policy sets out our commitment to accessibility and inclusion in all areas of our operation, including guest services, facilities, digital accessibility, employment, and staff training. It supports our goal of ensuring that every person who visits or works at House of Caradog can do so comfortably, safely, and with dignity.

This policy applies to:

• All areas of the hotel, including guest rooms, reception, restaurants, bars, meeting spaces, leisure facilities, and outdoor areas.
• All employees, contractors, suppliers, and service providers.
• All digital and communication channels, including our website, booking platforms, and printed materials.

a. Equal Access
We will make every reasonable effort to ensure our premises, services, and information are accessible to everyone. This includes:

• Providing accessible rooms designed to meet the needs of guests with mobility, visual, or hearing impairments.
• Ensuring access to key areas such as the reception, restaurant, and main public toilets.
• Reserved parking as close as possible to the building entrances.
• Maintaining accessible pathways, doorways, and lifts that meet UK accessibility standards (BS 8300-2:2018).
• Offering auxiliary aids such as visual alert systems, or hearing loops where required.
• Welcoming guide dogs and assistance dogs throughout the premises.

b. Accessible Information and Communication
We are committed to ensuring that all guests can access information in a suitable format. We will:

• Provide clear, easy-to-read signage throughout the hotel.
• Offer alternative formats for key information (e.g., large print, digital documents).
• Ensure our website and online booking systems are accessible, following Web Content Accessibility Guidelines (WCAG 2.1).
• Train staff to communicate effectively with guests who have specific access or communication needs.

c. Staff Awareness and Training
All staff receive training on disability awareness, inclusive communication, and how to assist guests with access requirements respectfully and effectively.
We encourage staff to be proactive, sensitive, and flexible in meeting guests’ individual needs.

d. Employment
House of Caradog is an equal opportunities employer and does not discriminate on the basis of disability. We:

• Provide reasonable adjustments in the recruitment process and workplace.
• Ensure our facilities and equipment support the needs of employees with disabilities where possible.
• Foster a culture of respect, inclusion, and equality for all team members.

e. Continuous Improvement
We are committed to reviewing and improving accessibility across our hotel by:

• Seeking feedback from guests and employees to identify areas for improvement.
• Incorporating accessibility into all renovation, refurbishment, and purchasing decisions.
• Consulting with disability organisations or access consultants when making significant changes.

We welcome feedback from guests to help us enhance accessibility and inclusion.
If you have specific access requirements, comments, or suggestions, please contact us in advance or during your stay:Accessibility Contact:
Emma Davies
15 Cross Street, Abergavenny, NP7 5EN
Telephone: 01873 857121
Email: emma.davies@angelabergavenny.com
We will respond to all feedback promptly and take reasonable action to resolve issues or implement improvements.